One platform for the whole MSP. Run your service desk, devices, documentation, billing, projects and automations from one login. Built by MSPs, for MSPs.
The Gorelo web app, explorable with a mouse or trackpad: click the menu, tabs and rows to browse tickets, alerts, assets, clients, docs and invoices. It opens on TK-191742, Print Spooler service stopped, at Goldshire Dental: created from an RMM alert on GD-RECEPTION-01, typed and tagged by Gorelo AI, fixed with the Restart Print Spooler script (4 stuck jobs cleared, Spooler running), solved, and 0h 09m of remote support logged against the Managed Services agreement. On phones it shows the same ticket in Gorelo Mobile.
Powering the world’s best IT teams
Nothing gets lost in the handoff between tools, because there is no handoff.
Email, chat and vendor threads on one ticket, with dispatch and shortcuts. Client docs and passwords included.
Learn morePolicies, patch management and app management for every device you look after.
Learn moreInvoices and contracts with dynamic quantities and inventory, so nothing goes unbilled.
Learn moreBuilt-in remote control with file transfer, clipboard and background sessions.
Learn moreScreen share and the full PSA on your phone, wherever you are.
Learn moreSLAs, reporting and automation that keep your team on track.
Learn moreMulti-step client work with tasks, timelines, checklists and time tracking.
Learn moreTechnician-first AI across tickets, devices and docs. It does the legwork, and your techs make the call.
Learn moreTickets, notifications and full remote control on iOS and Android. The same platform you use at your desk, not a cut-down companion app.
Reply, assign, track time and close tickets from anywhere.
Mentions, assignments and SLA reminders, grouped by ticket.
Device health, a remote terminal and full remote control with Gorelo Connect.
Gorelo ships every week, and MSPs choose what comes next by voting on our feedback board. The platform grows the way MSPs need it to.
A desktop app with your brand on it, for Windows and macOS. End users open it from the system tray or menu bar, send a message, and it arrives in Gorelo as a ticket.
Every new conversation creates a ticket in Gorelo, and your replies land back in the same chat.
Set the tray icon, logo, brand color and home screen in a policy, and Gorelo rolls it out to every machine.
Native notifications for new replies. Plus open and closed conversations, approvals and history in one place.
Gorelo is built to make running an MSP simpler. Hear from the MSPs who've made the switch.
“We tried Gorelo and set up the basics in a weekend. With Gorelo, we can track all our tasks, including admin, and it integrates with Xero seamlessly, eliminating the need for third-party tools. Their dev team is responsive and the interface is user-friendly.”
“We had been through many PSAs and individual SaaS apps till we came across Gorelo. What a breath of fresh air! Our techs and managers finally enjoy using a PSA, the integrations with Pax8, Xero, M365 are well thought out, contract billing is a massive bonus.”
“Having everything in one place with Gorelo has made a huge difference. Before, we constantly had to switch between tools, risked losing tickets, and spent time tracking endpoints manually.”
“Gorelo has significantly streamlined our managed offering by automating routine tasks, integrating our operations, and improving overall efficiency.”
“The user-friendly GUI, overall performance, and abundance of functionality offered by Gorelo, all at a reasonable price, appeal to me. Additionally, the product’s development team is motivated, receptive, and committed to expansion.”
Works with the tools you already use
Pay monthly or yearly, in USD or AUD, with no lock-in contracts.
Everything included
Everything Gorelo offers, for the technicians who run your service desk.
$99USD /user/month
billed yearly
or $149 billed monthly
Flexible license
Service and financial workflows, without remote management.
$59USD /user/month
billed yearly
or $79 billed monthly
Flexible license
Service delivery and remote management for a single client.
$39USD /user/month
billed yearly
or $49 billed monthly
* For a single client only.
Get startedFlexible licenses suit larger teams where not everyone is technical. The organization owner needs a Full Platform license. See full pricing
Gorelo is hosted in the US and Australia. Pick your region at sign-up.
Australia EastHosted in Sydney for MSPs in Australia and New Zealand.
West US 2Hosted in Seattle for MSPs in North America and the rest of the world.
Gorelo runs on Microsoft Azure, in the West US 2 and Australia East regions.
Your team signs in with the Microsoft accounts they already use, with MFA on top.
SOC 2 Type I attested, with Type II in progress. Encrypted in transit and at rest. See how we protect your data.
Gorelo AI already has your tickets, devices, docs, client history, and more. It does the legwork, then hands your technician a clear next step.
Learn more about Gorelo AIDelia Westfall's email arrives in TK-191727, Printer offline again on level 2: “Third time this week the front desk printer has dropped off. We've got patients queuing at reception.”
Gorelo AI features
Bolt-on AI
Gorelo AI
Try it on your own clients and devices, free for 14 days.
