Service Delivery (PSA)
Tickets, forms, portal—connecting you and your clients better
Service Delivery. Reimagined.
We've rebuilt the traditional ticketing experience from the ground up. Keep your client communication professional while enabling rapid internal collaboration through chat -- all in one place.
Smart Communication
Client-facing communication that stays professional and organized;
- Threading that captures just the important part of conversations
- Third-party conversations to keep everyone in the loop
- Smart templates to maintain consistency
- File attachment handling and preview
- Full form builder baked in
Team Collaboration
Fast, contextual team collaboration where the work happens;
- Real-time chat within each ticket
- @mentions and group notifications
- Quick reactions and collision detection
- Chat history that stays with the ticket
- Shared ticket views
- Notifications that make it easy to stay on top of things
Built-in Workflow Tools
Everything you need, right where you need it:
- Dynamic checklists that adapt to different ticket types
- Approval flows with notifications
- Shipment tracking with 1000s of couriers
- Embed assets/documents/contacts directly into tickets
You're in really good company
We’re all about making IT simple, and these heroes have the stories to prove it
"The user-friendly GUI, overall performance, and abundance of functionality offered by Gorelo, all at a reasonable price, appeal to me. Additionally, the product’s development team is motivated, receptive, and committed to expansion."
Jake
Outside Tech
"We tried Gorelo and set up the basics in a weekend. With Gorelo, we can track all our tasks, including admin, and it integrates with Xero seamlessly, eliminating the need for third-party tools. Their dev team is responsive and the interface is user-friendly."
Russell
Zero Point Networks
"We had been through many PSAs and individual SaaS apps till we came across Gorelo. What a breath of fresh air! Our techs and managers finally enjoy using a PSA, the integrations with Pax8, Xero, M365 are well thought out, contract billing is a massive bonus."
Neil
IPAU
"Gorelo has significantly streamlined our managed offering by automating routine tasks, integrating our operations, and improving overall efficiency."
Kris
Jorgensen IT